What are our Customers Saying?
We have been awarded a Gold BenchmacQ Award for Customer Satisfaction achieved. This was based on the result of a BenchmarQ Customer Satisfaction Survey conducted in July 2006. Our overall Customer satisfaction has increased since our previous survey in July 2005, where we have achieved 73% and were with SILVER BenchmacQ Award.
Q.1. How efficient are Fourways at responding to your enquires?
Q.2. How would you rate Fourways Services?
Q.3. How punctual is Fourways on delivering their Service(s) and / or Products(s)?
Q.4. Is the Service(s) and Product(s) from Fourways Good Value For Money?
Q.5. How reliable is Fourways at meeting your requirements?
Q.6. Have you had any complaints with Fourways Service(s) and / or Products(s)?
Q.7. How well has Fourways Handles your complaint?
Q.8. How do you compare Fourways Service(s) and Product(s) to their competitors?
Q.9. How does Fourways compare on Prices?
Q.10.How does Fourways compare on Quality?
Q.11. Would you recommend Fourways to the others?
Q.12. Do you have additional comments regarding Fourways Service(s) and/or Product(s)?
Q.1. How efficient are Fourways at responding to your enquires?
A.1. “ They are every efficient. I sent a Fax the other day and they did ring me back straightway”. (Anonymous Customer 1)
“That is difficult to say, because I have not asked them to reply too many things. If we wanted something, we have just gone straight to the catalogue, got the information from that and then taken it from there”. (Royal Free Hampstead NHS Trust).
“I have contact with one particular Director and if he is not in the Office I phone his Mobile . If he is busy he will phone me back virtually within ten minutes”. (Oakhill Enfield Ltd).
“It is average”. (Stanton Joinery Ltd).
“ They are always helpful whenever you ask a question”. (P. Vadgama)
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Q.2. How would you rate Fourways Services?
A.2. “ They could organise themselves”. (Everglade Windows Ltd)
“They are very good ”. (Royal Free Hampstead NHS Trust)
“I would say that their Service Levels, in terms of dealing with one person, are very good. I think that I would not have a problem putting him at FOUR”. ( Bridge Street )
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Q. 3. How punctual is Fourways on delivering their Service(s) and / or Products(s)?
A.3. “I have a timescale they have to work to, as it is in accordance with the term contract”. (Wandsworth Council)
“I placed the order yesterday and it is not here today (ha, ha)”. (Anonymous Customer 1)
“Definitely a FOUR” . ( Bridge Street )
“They are late occasionally” . (Everglade Windows Ltd)
“ They are very good.”. (Royal Free Hampstead NHS Trust).
“Next day deliveries” (Oakhill Enfield Ltd).
“ Great, it is on time, a THREE, definitely” . (P. Vadgama).
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Q. 4. Are the Service(s) and Product(s) from Fourways Good Value For Money?
A. 4. “ The Council always has to tender and they have to take the lowest price. Fourways Supplies Ltd. has been the lowest in the last two terms. If they were doing badly, they would not have got asked”. (Wandsworth Council).
“ I have tried to get those products elsewhere, so I know they are”. (Anonymous Customer 1).
“Definitely”. ( Bridge Street ).
“Yes, because if it wasn't, I would not use them”. (Oakhill Enfield Ltd).
“Unfortunately, value for money does not really come into it with us, but I would probably say yes”. (Stanton Joinery Ltd).
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Q.5. How reliable is Fourways at meeting your requirements?
A.5. “I have had no problems. They are very good”. (Royal Free Hampstead NHS Trust).
“I do not have any problems, I order stuff and it arrives”. (Oakhill Enfield Ltd).
“A three, because they gave me a great Discount”. (P. Vadgama).
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Q.6. Have you had any complaints with Fourways Service(s) and / or Products(s)?
A.6. “ Not at the moment”. (Anonymous Customer 1).
“Not at the moment” ( Bridge Street ).
“ None whatsoever”. (Oakhill Enfield Ltd).
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Q.7. How well has Fourways Handles your complaint?
A.7. They are always gone in and done it”. (Wandsworth Council).
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Q.8. How do you compare Fourways Service(s) and Product(s) to their competitors?
A.8. “ I do not bother”. (Swaminarayan Hindu Mission ).
“We always have to when it comes up to tendering and they are mid-range”. (Wandsworth Council).
“We are a Maintenance Firm, so we do always have to try and get value for money. We do ask around quite often, and they always seem very competitive” . (Anonymous Customer 1).
“ Yes, some of the Competitors have done some work for us”. ( Bridge Street )
“We do not use people that have been used in the past anymore, we use Fourways Supplies Ltd. instead” (Oakhill Enfield Ltd).
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Q.9. How do Fourways compare on Prices?
A. 9. “ They have to be good to win the jobs. All our big jobs are done as Contracts, where they tender for an unknown quantity of work”. (Wandsworth Council).
“ I do not think they are much difference in terms of pricing. They are not expensive and they are no cheap”.(Anonymous Customer 2).
“They are very competitive and definitely a four”. ( Bridge Street ).
“There are other Competitors who are good in the market”. (Everglade Windows Ltd).
“They compare pretty favourably. It is difficult, because I have only used them on a couple of occasions and they were the only ones who really did what I wanted to do”. (Royal Free Hampstead BHS Trust)
“ I would say a two because they are in the middle”. (Anonymous Customer 1)
“ Some are up, some are down. It is comparable”. (Oakhill Enfield Ltd)
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Q.10. How does Fourways compare on Quality?
A.10. “The quality is good” . (Vivaswan Enterprise Ltd)
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Q.11. Would you recommend Fourways to the others?
A.11 “ Definitely ”. (Swaminarayan Hindu Mission ).
“Yes, and we do”. (Wandsworth Council).
“ Definitely” ( Bridge Street ).
“Yes, no problem ” . ( Bridge Street )
“Absolutely” (Oakhill Enfield Ltd)
“I do all the time” (P. Vadgama)
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Q.12. Do you have additional comments regarding Fourways Service(s) and/or Product(s)?
A.12. “They provide an excellent service”. (Swaminarayan Hindu Mission )
“Overall they are fine, we sometimes have small problems with the Staff and Quality, but we get there in the end. I know that is awkward though, as a lot of people use sub – Contractors these days, so you are stuck with what you get”. (Wandsworth Council).
“Competitiveness” (Oceanic Jewellers Limited)
“I think they have got very good one-to-one relationship with their Clients. That is come out very strongly in all the work that I have done with them. I have dealt with two people at the company. If somebody is away on Holiday and we nee to get hold of them, it is very easy, because they ring us up in advance and tell us who is going to be handling their work while they are away”. ( Bridge Street )
“I am quite happy with what they have done in the pat. They are good” . (Royal Free Hampstead NHS Trust).
“I am quite happy” (Anonymous Customer 1)
“I am pleased with them” . (Anonymous Customer 1)
“ I think they are doing great without my advice” (P. Vadegama)
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